Hi! I'm Ganga, an aspiring Cloud Engineer.

đź“§ gangagautam59@gmail.com
📞 423-331-9448
📍 Nashville, TN

Education

Lee University

Cleveland, Tennessee

2017-2021

Bachelor's of Science in Information Systems

Work Experience

Safe Network Solutions Nashville, TN

Technical Consultant February 2022 - Present
  • Excelled in resolving customer issues, closing an average of 10 tickets per day and achieving a 90% first-level resolution rate, thereby reducing the need for escalation to level 2 technicians.
  • Distinguished as a top performer within the team, garnering the highest number of positive feedback
  • Managed support calls at a rate 60% higher than the team average, serving over 50 clients and 2,500 end-users.
  • Efficiently utilized ConnectWise Manage for streamlined ticket management, improving issue resolution and tracking.
  • Demonstrated expertise in diagnosing and resolving network issues, encompassing both Wi-Fi and Ethernet connectivity problems
  • Proficiently managed user accounts and permissions using Active Directory and Office 365, ensuring seamless user experiences.

Jeevan Technologies Brentwood, TN

Robotic Process Automation Analyst June 2021 - Dec 2021
  • Conceptualized, designed, developed, and tested solutions to automate complex processes, activities, and tasks using Robotic Process Automation (RPA)
  • Leveraged the EMUE Automation tool to craft efficient and effective Robotic Process Automations, streamlining operations and significantly reducing manual effort.
  • Worked on the identification and creation of reusable automation components, enhancing efficiency and scalability across automation initiatives while optimizing development timelines.
  • Played a pivotal role in the requirements gathering and design phases, collaborating closely with clients to ensure a deep understanding of their needs and to develop tailored automation solutions.

Lee University Cleveland, TN

IT Tehnician July 2020 - May 2021
  • Meticulously maintained and documented tickets, prioritizing issues for timely resolution and ensuring a well-organized support process. Additionally, aided new colleagues in onboarding, helping them acclimate to university processes and promptly addressing their inquiries.
  • Employed strong analytical skills to break down and assess user problems, combining personal expertise with insightful questioning techniques to identify root causes and deliver effective solutions.
  • Utilized remote desktop software proficiently to troubleshoot and resolve personal device issues, delivering efficient and remote assistance to users.

Certifications

AWS Solutions Architect Associate

Comptia Network+

Google IT Support

The Cloud Resume Challenge

After I passed the AWS Solutions Architect Associate exam, I was looking for a project to work on. I had found The Cloud Resume Project before I passed my exam but I wasn’t confident enough to work on it then. Passing the exam boosted my confidence so I decided to work on this project to test my skills.
My journey began with creating a website using HTML and CSS. Initially, I crafted the design from scratch, but soon realized it was taking too much time. To streamline the process, I opted for a template, allowing me to focus more on the cloud aspects of the project. Once HTML & CSS files were ready, I uploaded them to a S3 bucket.
With the frontend sorted, I shifted my attention to securing the website and optimizing its performance. I purchased a domain from Route 53 and secured it with an Amazon Certificate. To enhance loading speed, I set up a CloudFront distribution, connecting it to my S3 bucket and ensuring seamless delivery of website content.
The next step was creating a DynamoDB table to store the number of website visitors. Once I created the Dynamo table, I created a lambda function using python to get the number of visitors for my website. I struggled a lot with the visitor count not reflecting on my website. It took a lot of googling and digging into threads to figure out what was going on. Eventually, it all worked perfectly.
I did all of the above using AWS console which was fairly simple. Now it was time for the most challenging part of the project, deploying infrastructure using IAAC. I wasn’t sure if I should use AWS SAM (Serverless Application Model) or terraform but I ultimately opted for AWS SAM. Despite investing considerable time in understanding AWS SAM through documentation and tutorials, I was struggling to grasp it. It took a lot of trial and error to understand and implement AWS SAM. I successfully deployed a DynamoDB table, API gateway and lambda function all using AWS SAM. I first did a test project because I did not want to mess up my functioning website. Once I was able to deploy the infrastructure for the test website, I replicated it for my actual website.
The last step of my project was setting up Ci/CD using Github Actions. I was familiar with Git and Github but I hadn't used Github actions before. I created two workflows, one for the frontend and one for the backend. Using the Github actions, I setup CI/CD for my code. I struggled quite a bit with this part but it was very satisfying once it all worked out at the end. Working on this project was a great learning curve for me. I was able to enhance my existing skills and learn a lot of new skills. It also further enhanced my interest in AWS.